FAQ's

1. Can I return my customized cue stick if I'm not satisfied with it?

   • We do not accept returns for customized items unless there is a major defect present in the product. We take pride in crafting each cue stick to your specifications, ensuring your satisfaction with the final product.

2. What material is used to make the cue stick?

   • Our cue sticks are crafted from natural maple wood, offering durability and a classic look. Each stick weighs approximately 18 ounces and measures the standard 58 inches in length, complete with a rubber bumper for added protection.

3. How long will it take to receive my order?

   • Please allow 5-7 business days for shipping as each cue stick is meticulously handmade to ensure the highest quality. We appreciate your patience as we work to deliver a superior product to you.

4. Do you offer any discounts or promotions?

   • Yes, indeed! Receive a fantastic 15% discount on your purchase by simply posting a picture of your new cue stick on social media and tagging @cueculturemedia. We love seeing our cues in action and want to share the love with our loyal customers.

5. Can I track my order once it has been shipped?

   • Absolutely! Once your order has been shipped, you will receive a tracking number via email to monitor its journey to your doorstep. Feel free to reach out to our customer service team if you have any concerns about your delivery.

6. What if my cue stick arrives damaged or defective?

   • In the rare event that your cue stick arrives damaged or defective, please contact our customer service team immediately. We will work swiftly to resolve the issue and ensure that you receive a replacement or refund as per our policy.

7. Are there any care instructions for maintaining my cue stick?

   • To prolong the life of your cue stick, we recommend storing it in a cue case when not in use and regularly cleaning the shaft with a cue cleaner. Avoid exposing it to extreme temperatures or moisture to prevent warping or damage.

8. Can I customize the engraving on my cue stick?

   • Absolutely! We offer personalized engraving options to add a unique touch to your cue stick. Simply provide us with your desired text or design, and we'll ensure it's expertly engraved onto your stick.

9. Do you ship internationally?

   • Currently, we only offer shipping within [your country]. However, we're working on expanding our shipping capabilities to reach customers worldwide in the near future.

10. What payment methods do you accept?

    • We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment platforms. Rest assured, your payment information is encrypted and protected to ensure a safe and seamless transaction.